ARTIFICIAL INTELLIGENCE.
THE BEST AUTOMATED CUSTOMER SUPPORT TELECOM SYSTEM
Voice uses Artificial Intelligence to understand the customer’s question and provide an answer instantly
Real-time
statistics
Intelligent
Support Queues
Unify users
Monitor and
manage agents
Reports with conversation history
Improvement and analytics sections to improve the service
Unlimited customer support channels
SaaS – redundant, highly available infrastructure in the cloud
How it works
Context & Memory
Meanings and intentions database
User data
Behavior
Conversation design
Self-learning Core
Knowledge and FAQ database
Cognitive actions
Natural Language Recognition and Processing
FlowBot understands natural word flow as it is including language deformations and variables like multiple ways to construct questions and sentences, slang, professional and special terminology, typos, misspelling, grammatical errors etc.
Intentions and Meanings Database
FlowBot evolves with every interaction. Its self-learning core upgrades the database in real time due to the algorithm flexibility that is used to constantly improve and upgrade the dictionary and meanings cognition module.
Context, Behavior and Memory
FlowBot recognizes the data input channel, processes the user data and performs a personalized type of action to deliver an individual solution. FlowBot remembers the products’ and services’ database to act in accordance with all types of input it gains during a conversation. That complex allows to manipulate and adapt dialogues, their length and vocabulary.
Humanoid Conversation Flow
Decision-making is based on a tree of contextual variables. It makes the dialogue more natural and can be both informative and calling to action. Every interaction with a user is intended to get the quickest result based on your own criteria
User data
All user interactions can be accessed to bring better understanding of customers’ typical errors, validation mechanisms etc.
Constant Evolution of the managed knowledge
MANAGE YOUR KNOWLEDGE. GROW THE BASE. LEARN MORE.
Train your virtual assistant to manage your knowledge base online in real time. Powerful tool and no linguistic or programming skills required.
EVOLUTION
FlowBot means self-improvement. It learns on your customers’ behavior pattern, detects the content and optimizes itself to enrich user experience.
Reports and Analytics
Answer every customer immediately.
No holds, no awaiting time. Instant support. FlowBot.
